1 day
Effective Communication Skills

Course overview

This hands-on course focuses on how communication affects others, generates impact, and achieves results. Participants will develop a clear plan to improve their personal communication skills through practical techniques.

Who Should Attend?

Professionals at all levels who wish to improve their communication skills in business contexts, including team leaders and managers, customer-facing staff, project coordinators, and anyone seeking to enhance their interpersonal effectiveness.

Decorative

Course Content

  • Communication Essentials: mastering listening, questioning, vocal and non-verbal skills, and overcoming common barriers
  • Feedback & Confidence: giving/receiving constructive feedback, focusing on behaviours, boosting self-esteem, and speaking with confidence
  • Persuasion & Influence: understanding interpersonal styles, applying influencing strategies, and planning for ongoing improvement
Decorative

Learning outcomes

  • Examine and overcome barriers to successful communication
  • Develop effective listening skills
  • Master non-verbal communication techniques
  • Improve relationship-building abilities
  • Create a climate for cooperation and collaboration
Hello, I’m Malin
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