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Institute of Leadership & Management Courses
Stand & Deliver...Learning & Development is an accredited provider of ILM programmes.
We are approved to deliver qualifications in :
ILM Development Awards for any of our courses
ILM Endorsed Awards for any of our courses
ILM Level 2 Award in Team Leading
ILM Level 2 Certificate in Team Leading
ILM Level 3 Award in First Line Management
ILM Level 3 Certificate in First Line Management
ILM Level 3 Diploma in First Line Management
Please contact us if you wish to discuss your requirements with regard to ILM programmes. We will be pleased to assist with the selection of suitable segments for your group and the right level.

ILM Level 2 Award & Certificate in Team Leading
Aims & Objectives
The ILM Level 2 Award in Team Leading aims to give practising or potential team and cell leaders the foundation for their formal development in this role. The qualification does this by developing basic team leading skills and assisting participants in gaining the basic knowledge required at this level.
The ILM Level 2 Certificate in Team Leading aims to give practising or potential team leaders the foundation for their formal development in this role. The qualification does this by developing a wide range of team leading skills and assisting participants in gaining the comprehensive knowledge required by a team leader. This qualification builds on the ILM Level 2 Award in Team Leading and broadens the skills and knowledge in a flexible and practical way. Candidates are not required to undertake the Award as a pre-requisite and may join Certificate programmes directly.
Successful candidates may benefit from career enhancement and/or progress to any of the further qualifications listed, according to their circumstances.
Level 2 Award in Team Leading |
Level 2 Certificate in Team Leading |
- L2 Certificate in Team Leading
- L2 S/NVQ in Team Leading
- L3 Award, Certificate or Diploma in First Line Management
- L3 S/NVQ in Management
- L4 Award in Management
- Another qualification at a suitable level within or outside the National Qualifications Framework
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- L2 S/NVQ in Team Leading
- L3 Award, Certificate or Diploma in First Line Management
- L3 S/NVQ in Management
- L4 Award in Management
- Another qualification at a suitable level within or outside the National Qualifications Framework
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Qualification Overview
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Award
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Certificate
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Notional credit value |
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Duration |
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To be completed within |
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Induction |
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Tutorial Support |
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Structure |
- One mandatory unit with a credit value of 1
- Selected optional unit(s) with a minimum total credit value of 2
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- Three mandatory units with a combined credit value of 4
- Selected optional units with a minimum total credit value of 9
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Assessment – mandatory units |
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Assessment – optional units * |
- Reflective Reviews, or
- Oral Briefings, or
- Case Studies, or
- Short Answer Questions or
- Work based assignments
- Centre-devised alternatives
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- Reflective Reviews, or
- Oral Briefings, or
- Case Studies, or
- Short Answer Questions or
- Work based assignments
- Centre-devised alternatives
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* Some of the assessment options will only be available as downloads from the ILM website
Structure of Level 2 Team Leading Qualifications
Qualification
|
Credit Value * |
Unit Details
|
Credit Value |
Award |
3 |
M2.01 Developing yourself as a team leader |
1 |
OPTIONAL UNITS to the value of … |
2 |
TOTAL |
3 |
| |
Certificate |
13 |
M2.01 Developing yourself as a team leader |
1 |
M2.02 Motivating the work team to perform |
1 |
M2.03 Planning and monitoring work |
2 |
OPTIONAL UNITS to the value … |
9 |
TOTAL |
13 |
Credit – One credit is equivalent to 10 hours of NLT
List of Level 2 Team Leading Units
Ref |
Unit Title |
Glh
Mid pt |
Glh
Range* |
Notional Credit Value |
Award |
Certificate |
M2.01 |
Developing yourself as a team leader |
6 |
5 – 7 |
1 |
M |
M |
M2.02 |
Motivating the work team to perform |
6 |
5 – 7 |
1 |
|
M |
M2.03 |
Planning and monitoring work |
8 |
7 – 9 |
2 |
|
M |
M2.04 |
Developing the work team |
6 |
5 – 7 |
1 |
|
|
M2.05 |
Induction and coaching in the workplace |
8 |
7 – 9 |
2 |
|
|
M2.06 |
Leading the work team lawfully |
6 |
5 – 7 |
1 |
|
|
M2.07 |
Fulfilling customer requirements |
9 |
8 – 10 |
2 |
|
|
M2.08 |
Providing quality to customers |
6 |
5 – 7 |
1 |
|
|
M2.09 |
Using information to solve problems |
5 |
4 – 6 |
1 |
|
|
M2.10 |
Dealing with change in the workplace |
8 |
7 – 9 |
2 |
|
|
M2.11 |
Maintaining a healthy and safe work environment |
9 |
8 – 10 |
2 |
|
|
M2.12 |
Diversity in the workplace |
6 |
5 – 7 |
1 |
|
|
M2.13 |
Using resources efficiently in the workplace |
7 |
6 – 8 |
1 |
|
|
M2.14 |
Communicating with people outside the work team |
6 |
5 – 7 |
1 |
|
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M2.15 |
Briefing the work team |
6 |
5 – 7 |
1 |
|
|
M2.16 |
Workplace communication |
5 |
4 – 6 |
1 |
|
|
M2.17 |
Workplace information systems |
6 |
5 – 7 |
1 |
|
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M2.18 |
Business improvement techniques |
12 |
11 – 13 |
2 |
|
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M2.19 |
Leading your work team |
8 |
7 – 9 |
2 |
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M2.20 |
Managing yourself |
5 |
4 – 6 |
1 |
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M2.21 |
Enterprise awareness |
24 |
21 – 27 |
3 |
|
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M2.22 |
Dealing with customers lawfully |
4 |
3 – 5 |
4 |
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ILM Level 3 Award, Certificate & Diploma in First Line Management
Aims & Objectives
The ILM Level 3 Award in First Line Management aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required at this level.
The ILM Level 3 Certificate in First Line Management aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required by a manager. This qualification builds on the ILM Level 3 Award in First Line Management, and broadens the skills and knowledge in a flexible and practical way. Candidates are not required to undertake the Award as a pre-requisite and may join Certificate programmes directly.
The ILM Level 3 Diploma in First Line Management aims to give practising or potential first line managers the widest choice for their formal development in this role. The qualification does this by developing a very wide range of basic management skills and assisting participants in gaining the comprehensive knowledge required by a first line manager. This qualification builds on the ILM Level 3 Award and Certificate in First Line Management, though is more suited to the practising manager, due to the more challenging demands of the programme. Candidates are not required to undertake either the Award or the Certificate as pre-requisites and may join Diploma programmes directly.
Successful candidates may benefit from career enhancement and/or progress to any of the further qualifications listed below, according to their circumstances.
Level 3 Award in First Line Management |
Level 3 Certificate in First Line Management |
Level 3 Diploma in First Line Management |
- L3 Certificate or Diploma in First Line Management
- L3 S/NVQ in Management
- L4 Award in Management
- L4 S/NVQ in Management
- L5 Award, Certificate or Diploma in Management
- Another qualification at a suitable level within or outside the National Qualifications Framework
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- L3 Diploma in First Line Management
- L3 S/NVQ in Management
- L4 Award in Management
- L4 S/NVQ in Management
- L5 Award, Certificate or Diploma in Management
- Another qualification at a suitable level within or outside the National Qualifications Framework
|
- L3 S/NVQ in Management
- L4 Award in Management
- L4 S/NVQ in Management
- L5 Award, Certificate or Diploma in Management
- Another qualification at a suitable level within or outside the National Qualifications Framework
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Qualification Overview
| |
Award |
Certificate |
Diploma
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Notional credit value |
- Minimum 5 notional credits
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- Minimum 20 notional credits
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- Minimum 37 notional credits
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Duration |
|
|
|
To be completed within |
|
|
|
Induction |
|
|
|
Tutorial Support |
|
|
|
Structure |
- One mandatory unit with a credit value of 2
- Optional units with a minimum total credit of 3
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- Four mandatory units with a combined credit value of 7
- Optional units with a minimum total credit value of 13
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- Nine mandatory units with a combined credit value of 13
- Optional units with a minimum total credit value of 24
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Assessment – mandatory units |
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- Work-based Assignment, plus
- Change Management Report
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- Work-based Assignment, plus
- Change Management Report, plus
- Innovation Project, plus
- Presentation
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Assessment – optional units* |
Depending on the units selected, a choice of
- Work-based assignments
- Reflective reviews
- Knowledge reviews
- Oral Presentations
- Role-play/scenarios
- Written reports
- Centre-devised alternatives
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* Some of these assessment options will only be available as downloads from the ILM web site
Structure of Level 3 First Line Management Qualifications
Qualification
|
Notional
Credit * |
Unit Details
|
Notional Credit |
Award |
5 |
M3.01 Solving Problems & Making Decisions |
2 |
OPTIONAL UNITS to the value of … |
3 |
| |
Certificate |
20 |
M3.01 Solving Problems & Making Decisions |
2 |
M3.02 Understanding change in the workplace |
2 |
M3.03 Planning change in the workplace |
2 |
M3.04 Achieving objectives through time management |
1 |
OPTIONAL UNITS TO THE VALUE OF … |
13 |
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Diploma |
37 |
M3.01 Solving Problems & Making Decisions |
2 |
M3.02 Understanding change in the workplace |
2 |
M3.03 Planning change in the workplace |
2 |
M3.04 Achieving objectives through time management |
1 |
M3.05 Writing for business |
1 |
M3.06 Managing creativity and innovation in the workplace |
1 |
M3.07 Obtaining information for effective management |
2 |
M3.08 Managing customer service |
1 |
M3.09 Giving briefings and making presentations in the workplace |
1 |
OPTIONAL UNITS to the value of …. |
24 |
Credit – One credit is equivalent to 10 hours of NLT
List of Level 3 First Line Management Units
Ref |
Unit Title |
Glh
Mid
pt |
Rec’d
Glh
range |
Notional
Credit
Value |
Award |
Certificate |
Diploma |
M3.01 |
Solving problems & making decisions |
11 |
10 – 12 |
2 |
M |
M |
M |
M3.02 |
Understanding change in the workplace |
11 |
10 – 12 |
2 |
|
M |
M |
M3.03 |
Planning change in the workplace |
11 |
10 – 12 |
2 |
|
M |
M |
M3.04 |
Achieving objectives through time management |
7 |
6 – 8 |
1 |
|
M |
M |
M3.05 |
Writing for business |
6 |
5 – 7 |
1 |
|
|
M |
M3.06 |
Managing creativity and innovation in the workplace |
7 |
6 – 8 |
1 |
|
|
M |
M3.07 |
Obtaining information for effective management |
10 |
9 – 11 |
2 |
|
|
M |
M3.08 |
Managing customer service |
7 |
6 – 8 |
1 |
|
|
M |
M3.09 |
Giving briefings and making presentations in the workplace |
6 |
5 – 7 |
1 |
|
|
M |
M3.10 |
Introduction to leadership |
6 |
5 – 7 |
2 |
|
|
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M3.11 |
Building the team |
5 |
4 – 6 |
1 |
|
|
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M3.12 |
Motivating to perform in the workplace |
10 |
9 – 11 |
2 |
|
|
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M3.13 |
Developing yourself and others |
11 |
10 – 12 |
2 |
|
|
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M3.14 |
Managing conflict in the workplace |
4 |
3 – 5 |
1 |
|
|
|
M3.15 |
Managing stress in the workplace |
8 |
7 – 9 |
1 |
|
|
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M3.16 |
Managing the employment relationship |
7 |
6 – 8 |
2 |
|
|
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M3.17 |
Recruiting, selecting and inducting new staff in the workplace |
10 |
9 – 11 |
3 |
|
|
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M3.18 |
Coaching and training your work team |
7 |
6 – 8 |
2 |
|
|
|
M3.19 |
Providing quality to customers |
6 |
5 – 7 |
2 |
|
|
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M3.20 |
Planning to work efficiently |
6 |
5 – 7 |
2 |
|
|
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M3.21 |
Organising and delegating |
6 |
5 – 7 |
1 |
|
|
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M3.22 |
Managing projects |
7 |
6 – 8 |
2 |
|
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M3.23 |
Managing health and safety at work |
10 |
9 – 11 |
3 |
|
|
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M3.24 |
Understanding organisations in their context |
13 |
12 – 14 |
2 |
|
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M3.25 |
Understanding culture and ethics in organisations |
7 |
6 – 9 |
2 |
|
|
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M3.26 |
Managing performance |
6 |
5 – 7 |
1 |
|
|
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M3.27 |
Working with costs and budgets |
7 |
6 – 8 |
1 |
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M3.28 |
Managing the effective use of materials |
6 |
5 – 7 |
1 |
|
|
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M3.29 |
Managing the effective use of equipment |
6 |
5 – 7 |
1 |
|
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M3.30 |
Understanding the communication process in the workplace |
6 |
5 – 7 |
1 |
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M3.31 |
Influencing others at work |
6 |
5 – 7 |
1 |
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M3.32 |
Communicating one-to-one at work |
9 |
8 – 10 |
1 |
|
|
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M3.33 |
Effective meetings for managers |
4 |
3 – 5 |
2 |
|
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M3.34 |
Understanding workplace information |
6 |
5 – 7 |
1 |
|
|
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M3.35 |
Marketing for managers |
4 |
3 – 5 |
1 |
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Example Programmes
ILM Level 3 Award in First Line Management
Day 1
Induction - 1 hour
Introduction to Leadership - 6 hours.
Day 2
Buiding the Team - 4 hours
Solving Problems and Making Decisions (Mandatory) - 3 hours
Day 3
Solving Problems and Making Decisions continued (Mandatory) - 7 hours
Day 4
Achieving Objectives through Time Management - 7 hours
Day 5
Effective Meetings for Managers - 4 hours
Tutorial Time - 2 hours
Total Hours - 34
Notional Credit Value - 8
ILM Level 2 Award in Team Leading
Day 1
Induction - 1 hour
Developing Yourself as a Team Leader - 6 hours
Day 2
Developing the Work Team - 7 hours
Day 3
Workplace Communication - 6 hours
Day 4
Using Information to Solve Problems - 4 hours
Tutorial Time - 2 hours
Total Hours - 26
Notional Credit Value - 4
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