Management Training | Business Skills | Leadership Training

Conflict Resolution Tactics

Who Should Attend

Those who need to know how to deal more confidently and positively with uncooperative, angry or aggressive behaviour in the course of their work.

Overview

Being able to recognise and deal with the triggers of conflict is a valuable skill. As surely as night follows day, the effects of interpersonal conflicts at work find their way into your products and services as quality issues. Everyone knows that quality issues are costly and can cause you to lose customers. This quick-skills session is designed to give participants the chance to experience a range of creative communication skills and anger diffusion techniques that work to change challenging behaviours and build positive, productive relationships.

Outcomes

Participants will be more able to:

Take control of difficult situations to achieve ‘win-win’ solutions with others.

Select from a range of positive interpersonal skills to deal with stressful, work-based situations and communicate with greater impact.

Reduce the risk of conflict by communicating in a constructive, motivational way.

Improve their own confidence and self-esteem using positive thinking techniques.

Content

Participants will experience these interactive and practical sessions:

Key communication skills for taking control of difficult situations and people.

Using constructive feedback to change behaviour.

Demonstrating assertive body language, voice tone and words.

Putting the skills together in practice.

Pre-Course Work

None

DURATION: 90 minutes

Other courses available

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