If you are a Manager, Project Manager, Supervisor or Team Leader you know how important it is to have positive and productive relationships with those around you. This course has been designed for you to gain the skills you need to develop this vital capability.

A recent study offered the view that successful managers are probably intellectually bright, but often not more so than any of their colleagues. What singles them out is a level of self-awareness and self-management, the ability to stay motivated in the face of challenges and the skills involved in empathy and effectively managing their relationships with their colleagues. They score high in Emotional Intelligence.

Managers whose Emotional Intelligence rating is low show a considerable ‘blind spot’. They are unclear about their own motivations and tend to be largely unaware of the effect they are having on others. Although their technical expertise is often excellent, their effectiveness (and that of their team) is compromised by their lack of the necessary 'soft skills'.

In relation to Performance Management, the root of the vast majority (90%) of performance problems in the domain of Emotional Intelligence, the other 10% are usually technological shortcomings. You can be sure that investing in the development of Emotional Intelligence will have a positive effect on the bottom line.