|Handling People Face to Face|
|Who Should Attend|
|Anyone who deals directly with external customers and suppliers and who is required maintain a professional approach to establishing and meeting customers’ needs on a day to day basis.|
|This workshop focuses on the importance of conveying the right image of the organisation to customers and suppliers in both face-to-face and telephone situations. Delegates will learn how to improve their performance and interpersonal skills using a range of communication skills and techniques. They will increase their awareness of the increasing expectations and needs of both internal and external customers, and focus their attention on developing a professional and consistent approach to dealing with customers and suppliers.|
|What you will be able to do:
Create the right impression to customers both face-to-face and over the telephone
Creating a professional impression of your organisation - the key elements of a professional standard of customer service
DURATION: 1 Day
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