STAND AND DELIVER - learning and development


PA Skills
Who Should Attend
Anyone in a PA or Secretarial position who wishes to develop their own strengths to promote an effective and efficient working environment.
The workshop focuses on enabling participants to improve their personal organisation and time management skills, develop confident face to face communication and telephone techniques, apply a structured approach to written work and present a professional image to clients. The course is very participative with group discussion and trainer input. Practical exercises and real life examples are used to provide a realistic and pragmatic approach.
At the end of this training programme participants will be able to:

Manage time and workload effectively
Handle clients and difficult situations effectively
Use body language and listening skills to influence others appropriately
Use the telephone professionally, realising the importance of voice impact
Develop rapport with others and maintain a professional approach
Understand the importance of well presented and logically structured written documents
Present a professional Image using assertive techniques


The PA's role - what's expected of you
Key principles of effective time management - planning and carrying out your workload efficiently and effectively
Understanding different behaviours - assertive communication and other, less constructive ways of handling people and situations
Dealing professionally with people over the phone
Applying a structured approach to written work
Handling difficult people to achieve positive results

Pre-Course Work
None required.


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