Management Training | Business Skills | Leadership Training

Being an Effective Team Player

Who Should Attend

Anyone who would like to develop their confidence and effectiveness as a team player and improve their contribution to promoting their services to both internal and external customers.

Overview

This workshop provides an opportunity for delegates to consider the contribution they make towards enabling their organisation to achieve its goals. The focus is on identifying what it is that enables people to work together as a unified team, how to project a professional image when dealing with customers, and the importance of each individual's effort to contribute to their team's objectives. We take a practical approach to learning key communication skills for improving relationships with customers and dealing with difficult customer-related situations. There are opportunities for delegates to discuss the key issues that affect themselves and their team.

Outcomes

At the end of this training programme participants will be able to:

Consider the qualities and behaviours needed to work together as an effective team

Recognise the importance of each individual's contribution to the team to achieve success

Explore their relationships with each other in the team, and with the team's internal and external customers

Identify the team's customers, and their needs, expectations and priorities

Understand how image and reputation influences customer and impacts on their business

Recognise each individual's role in creating their department's image

Explore the techniques for developing good customer relations

Examine and practice professional communication skills for dealing with a wide range of team issues and customer service situations.

Content

Image and reputation - what it is and why it's critical to your organisation's success.

The fundamentals of good customer service.

Putting yourself in the customer's shoes - what do your customers see?

Knowing your purpose and where you fit in.

Recognising who your customers and stakeholders are and what they want.

Identifying key communication issues for your team.

Working together - the qualities and behaviours needed to make a successful team.

Communicating and influencing effectively.

Dealing with challenging customers and behaviours.

Pre-Course Work

None required.

DURATION: 1 Day

Other courses available

All the latest from Stand & Deliever...

New look for our website
Welcome to our newly updated website. We hope you like the new format and will welcome your thoughts and comments which can be emailed by clicking on the link below.
CLICK HERE

Business coaching services
Our coaching services are in great demand currently and clients are thrilled with the results that we are assisting them in achieving. For more information on this service please contact us using the link below.
CLICK HERE