|Outstanding Customer Care|
|Who Should Attend|
|Anyone who has a customer service responsibility towards external, or internal, customers whether face-to-face or by telephone.|
|If you consider that the main purpose of marketing is to get and keep customers, then taking care of customers is an important part of the organisation's total marketing process. Outstanding customer care does not come cheap but its benefits soon stack up. Mediocre customer care is far more costly.
This workshop focuses participants on the need to understand the range of customer viewpoints so that they realise the impact of their own behaviour and attitude when dealing with customer service situations. They will learn the key knowledge, practise the skills and develop the attitudes needed to meet their customers' needs and deal with challenging situations.
|At the end of this training programme participants will be able to:
Understand what effective customer service means and why it's important to the business.
|The programme is participative and involves opportunities to practise key skills, discussion in small groups and trainer input.
Defining effective customer care and its impact on business success.
DURATION: 1 Day
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What People Say About Us:
"I enjoyed the course and I feel I have learned a great deal. The sessions were very friendly and the tutor had an excellent approach and a wonderful attitude. Her enthusiasm for Customer Care was contagious."
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