Management Training | Business Skills | Leadership Training

Effective Communication Skills

Who Should Attend

Those who wish to improve their communication skills in all aspects of business.

Overview

This hands-on course focuses on how communication effects others, generates impact and the results it can achieve, allowing participants to have a clear plan of how they can improve their personal skills. The practical course explores the techniques required for you to achieve positive results when interacting with others.

Outcomes

At the end of this training programme participants will be able to:

Examine and over come barriers to successful communication
Develop effective listening skills
Outline the importance of non-verbal communication
Describe how they relate to others
Develop techniques for giving and receiving effective feedback
Review their own personal work style and its likely impact on other people
Create a climate for co-operation and collaboration
Enhance their personal skills in persuasion and influencing

Content

Communication Skills

What is effective communication

Communication challenges

Barriers to communication

Questioning, listening and non-verbal communication

Vocal skills and positive language

Effective Feedback

Giving and receiving feedback

Behavioural focus and personality focus

Enhancing self-esteem

Speaking with confidence one to one and in groups

Persuasion and Influencing

My interpersonal style

Influencing strategies

Key stages of influencing

DURATION: 1 Day

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